Hexabot
Platform for chatbots and AI workflows with agents, actions and conversational channels.
SaaS: NoClosed product: No
Open source in Customer service
Helpdesk, live chat and knowledge base.
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Open-source products · 39
Chatbot & conversational AI builder
Rasa
Framework for building chatbots and voice assistants with language understanding and dialogue management.
SaaS: YesClosed product: Yes
Botpress
Platform for building and deploying chatbots and agents with language models.
MITPermissive
SaaS: YesClosed product: Yes
Typebot
Builder for chatbots and conversational forms with a visual editor.
LicenseRef-FSL-1.1Source-available (not OSI)
SaaS: NoClosed product: No
Community forums
Discourse
Platform for discussion forums and communities, with moderation and email notifications.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
Forem
Community platform with articles and discussions, the one behind DEV Community.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
Flarum
Simple, fast forum software in PHP with extensions.
MITPermissive
SaaS: YesClosed product: Yes
Apache Answer
Q&A platform for communities, help centres or internal knowledge sharing.
Apache-2.0Permissive
SaaS: YesClosed product: Yes
NodeBB
Forum software in Node.js with real-time updates and plug-ins.
GPL-3.0Strong copyleft
SaaS: YesClosed product: No
HumHub
Social intranet for organisations with feeds, groups and add-on modules.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
Remark42
Self-hosted comment system for websites and blogs, without tracking.
MITPermissive
SaaS: YesClosed product: Yes
Misago
Full-featured forum application in Python and Django.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
Loomio
Tool for collaborative decision-making with discussions, proposals and votes.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
phpBB
Classic, long-standing forum software in PHP with many extensions.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
Feedback boards & roadmaps
Fider
Platform where users post and vote on suggestions, so you can prioritise feedback.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
ClearFlask
Tool for collecting feedback, prioritising ideas and showing a public roadmap.
Apache-2.0Permissive
SaaS: YesClosed product: Yes
Helpdesk & ticketing
Zammad
Helpdesk ticketing across email, chat, phone and social channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
Frappe Helpdesk
Ticketing with SLAs and a knowledge base, built on Frappe.
SaaS: Yes, with conditionsClosed product: No
UVdesk
Ticketing system for customer support with email, workflows and a knowledge base.
OSL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
GLPI
IT service desk and inventory tool for tickets, assets, licences and contracts.
GPL-3.0Strong copyleft
SaaS: YesClosed product: No
FreeScout
Self-hosted help desk and shared inbox similar to Help Scout, with modules for more channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
osTicket
Established ticketing system that collects support requests from email and web forms.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
Libredesk
Lightweight customer support desk in a single binary, for tickets from email and other channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
Django Helpdesk
Django app for managing tickets in an internal help desk, with email intake and queues.
BSD-3-ClausePermissive
SaaS: YesClosed product: Yes
Request Tracker
Established issue tracking system for support and internal case handling, written in Perl.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
ITFlow
All-in-one system for managed service providers with clients, assets, documentation, ticketing and billing.
GPL-3.0Strong copyleft
SaaS: YesClosed product: No
Live chat & omnichannel inbox
Chatwoot
Customer conversations in one inbox: live chat, email and messaging apps.
SaaS: YesClosed product: Yes
Chaskiq
Live chat, customer support and marketing messages in one platform.
LicenseRef-Commons-ClauseSource-available (not OSI)
SaaS: NoClosed product: No
Live Helper Chat
Live chat for websites with mobile apps, calls and connections to messaging services.
Apache-2.0Permissive
SaaS: YesClosed product: Yes
Tiledesk
Live chat and chatbot platform for customer service, self-hosted with Docker or Kubernetes.
MITPermissive
SaaS: YesClosed product: Yes
Status pages & uptime monitoring
Uptime Kuma
Self-hosted monitoring of websites and services with notifications and status pages.
MITPermissive
SaaS: YesClosed product: Yes
Cachet
Self-hosted status page system that shows uptime and incidents for your services.
LicenseRef-CachetCustom licence
SaaS: Yes, with conditionsClosed product: Unclear – verify
Gatus
Developer-oriented status page that checks service health automatically and alerts on failures.
Apache-2.0Permissive
SaaS: YesClosed product: Yes
Healthchecks.io
Monitors cron jobs and background tasks and alerts when a job doesn't check in on time.
BSD-3-ClausePermissive
SaaS: YesClosed product: Yes
OpenStatus
Status page with website and API monitoring, configurable as code.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
OneUptime
Monitoring with status pages, alerts, incident management and on-call schedules.
SaaS: YesClosed product: Yes
Kener
Status page with built-in monitoring, incident handling and a customisable look.
MITPermissive
SaaS: YesClosed product: Yes
cState
Static status page built with Hugo that can be published without its own server.
MITPermissive
SaaS: YesClosed product: Yes
Other
Rocket.Chat
Team and customer chat with federation.
SaaS: YesClosed product: Yes