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Open-source alternatives to Salesforce Service Cloud

Salesforce Service Cloud by Salesforce in the Customer service category. These are the open alternatives we recommend looking at.

Chatwoot

Customer conversations in one inbox: live chat, email and messaging apps.

MITPermissiveOpen core

SaaS: YesClosed product: Yes

GitHub stars
37.5k
Deployment
Docker

Zammad

Helpdesk ticketing across email, chat, phone and social channels.

AGPL-3.0Network copyleft (AGPL)

SaaS: Yes, with conditionsClosed product: No

GitHub stars
6.0k
Deployment
Docker

FreeScout

Self-hosted help desk and shared inbox similar to Help Scout, with modules for more channels.

AGPL-3.0Network copyleft (AGPL)

SaaS: Yes, with conditionsClosed product: No

GitHub stars
4.6k
Deployment
Server

osTicket

Established ticketing system that collects support requests from email and web forms.

GPL-2.0Strong copyleft

SaaS: YesClosed product: No

GitHub stars
3.9k
Deployment
Server
Login/SSO
LDAP

Frappe Helpdesk

Ticketing with SLAs and a knowledge base, built on Frappe.

AGPL-3.0Network copyleft (AGPL)not verified

SaaS: Yes, with conditionsClosed product: No

Deployment
Docker
Login/SSO
OAuth/OIDC

Replace the whole suite

Salesforce Service Cloud covers several areas. No single open-source tool replaces all of it, but a combination can. The first tool in each part is our suggestion; the others are alternatives.

The Salesforce suite with several tools

  1. CRM and sales (Sales Cloud)Twenty or SuiteCRM, EspoCRM
  2. Marketing automation (Account Engagement, formerly Pardot)Mautic or Dittofeed
  3. Customer service and ticketing (Service Cloud)Zammad or Chatwoot, FreeScout

What's missing: The Salesforce platform (custom objects, apps and AppExchange) has no direct counterpart. Integrations between the tools, permissions and reports across all parts are yours to build.

This is guidance, not legal advice (inte juridisk rådgivning). Check with a lawyer before deciding.

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